Please note if an appointment is cancelled with less than 24 hours notice you will still be charged the appointment fee. We require at least 48 hours notice if you wish to reschedule or cancel your appointment without charge.

For cancellations with more than 24 hours notice but less than 48 hours notice, a cancellation fee of 50% of the appointment charge may be charged.

If you have any difficulty cancelling, please contact us.

Card payment is taken at time of booking through integrated Stripe. The link will be sent on your booking email.

Any blood tests can be arranged at The Clinic by La Ross.

You are welcome to contact the reception with any query. We will let you know if a further appointment is required.

We can write a private prescription if it is appropriate. You will either be emailed a code that can be used in the pharmacy of your choice using SignatureRx or have your medicines delivered directly to you via Pharmacierge. The prescription is issued as part of the consultation fee. The pharmacist will charge you for the private prescription medicine cost and this is not available through NHS prepayment cards. Our prescribing policy has your safety in mind, so please do check it before booking to ensure we can help you. In particular we will not be able to prescribe controlled drugs in most circumstances.

There is a cost at the pharmacy for private prescriptions. Any repeat prescriptions outside of the consultation have a charge of £30 plus the pharmacy cost of the medication. This service is only available for registered patients who have had a consultation within 12 months.

If you prefer an NHS prescription we can write to your NHS GP with our treatment recommendations. NHS prescriptions for HRT are best paid for with a prescription prepayment card. Please see the link: https://www.gov.uk/get-a-ppc/hrt-ppc

We prescribe regulated Body Identical HRT (sometimes called regulated Bio Identical HRT). This is made from plants and is identical in structure to the hormones of the body. All the hormone treatments that we prescribe are regulated and licensed so we know that they are safe and effective. We do not prescribe compounded Bioidentical hormones which are not regulated and are not recommended by the British Menopause Society.

Most private medical insurance companies do not cover private GP appointments so it is best to check directly with your insurer first. You would need to pay for your use of our services, and potentially claim back from the insurer but please check as we are not in contact with your insurer. You may have cover for onwards referrals and investigations requested by us.

Yes, as a GP Dr Kemp is a member of the Royal College of General Practitioners, and is regulated by the General Medical Council. She on the National Performers List for GPs. She works at The Clinic by La Ross, which is a CQC regulated clinic. She is insured with the Medical Defence Union.

Absolutely. Children under the age of 16 will need a parent present during the appointment. We are happy to assess children online, but please be aware if they are acutely unwell with febrile illnesses or signs of dehydration then we will suggest they are assessed face to face by seeing your NHS GP or contacting 111. This service should not be in place of a face to face assessment for unwell children as they do often require thorough examination.

No, it is definitely best to stay registered or register with an NHS GP as there may be referrals or examinations best processed through the NHS. You can stay registered and I can send a copy of your consultation to your NHS GP.

Menopause package; includes an initial consultation 55 minutes, a phone call follow up for 15 minutes at 4-6 weeks & a full follow up at 3 months £325

Menopause follow up 30 minutes £125

GP consultation 30 minutes £125

Additional 15 minutes £45

Mole checking 30 minutes £125

GP consultation telephone 20 minutes £75

Repeat prescription £30

We use the secure software Semble which is compliant with GDPR. We are registered with the ICO. Your notes will be shared with your NHS GP if you consent, all documents sent are encrypted.